/* ============================================================
   ROMPODA CHAT — CSS Framework v1.0
   Identidad visual idéntica al módulo picking + portal
   ============================================================ */

/* --- 1. Variables CSS (obligatorias) --- */
:root {
    --rp-primary: #2563EB;
    --rp-primary-dark: #1D4ED8;
    --rp-primary-light: #60A5FA;
    --rp-primary-soft: #DBEAFE;
    --rp-primary-bg: #EFF6FF;
    --rp-secondary: #06B6D4;
    --rp-accent: #f8982e;
    --rp-accent-dark: #e07d10;
    --rp-dark: #0F172A;
    --rp-g700: #334155;
    --rp-g500: #64748B;
    --rp-g400: #94A3B8;
    --rp-g300: #CBD5E1;
    --rp-g200: #E2E8F0;
    --rp-g100: #F1F5F9;
    --rp-g50: #F8FAFC;
    --rp-white: #FFFFFF;
    --rp-success: #10B981;
    --rp-error: #EF4444;
    --rp-warning: #F59E0B;
    --rp-shadow-sm: 0 1px 3px rgba(15,23,42,.06), 0 1px 2px rgba(15,23,42,.04);
    --rp-shadow-md: 0 4px 6px rgba(15,23,42,.07), 0 2px 4px rgba(15,23,42,.04);
    --rp-shadow-lg: 0 10px 15px rgba(15,23,42,.08), 0 4px 6px rgba(15,23,42,.04);
}

/* --- 2. Reset + base --- */
*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }
html { font-size: 16px; -webkit-font-smoothing: antialiased; }
body { font-family: 'DM Sans', sans-serif; background: var(--rp-g50); color: var(--rp-dark); line-height: 1.6; }
h1, h2, h3, h4, h5, label, th, .rp-heading { font-family: 'Montserrat', sans-serif; }
h1 { font-size: 36px; font-weight: 800; }
h2 { font-size: 30px; font-weight: 700; }
h3 { font-size: 24px; font-weight: 700; }
h4 { font-size: 20px; font-weight: 600; }
a { color: var(--rp-primary); text-decoration: none; }
a:hover { color: var(--rp-primary-dark); }
img { max-width: 100%; }
::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--rp-g300); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--rp-g400); }

/* --- 3. Layout --- */
.app-layout { display: flex; min-height: 100vh; }
.app-sidebar { width: 260px; background: var(--rp-white); border-right: 1px solid var(--rp-g200); display: flex; flex-direction: column; position: fixed; top: 0; left: 0; bottom: 0; z-index: 100; transition: transform .2s, width .2s ease; }
.app-main { flex: 1; margin-left: 260px; min-height: 100vh; display: flex; flex-direction: column; transition: margin-left .2s ease; }

/* Sidebar collapsed state */
.app-sidebar.collapsed { width: 64px; }
.app-sidebar.collapsed .brand-text,
.app-sidebar.collapsed .sb-logo-sub,
.app-sidebar.collapsed .sb-section-label,
.app-sidebar.collapsed .sb-link-text,
.app-sidebar.collapsed .sb-badge,
.app-sidebar.collapsed .sb-user-info { display: none; }
.app-sidebar.collapsed .sb-logo { justify-content: center; padding: 16px 0; }
.app-sidebar.collapsed .sb-logo-title { justify-content: center; }
.app-sidebar.collapsed .sb-link { justify-content: center; padding: 9px 0; }
.app-sidebar.collapsed .sb-user { justify-content: center; }
.app-sidebar.collapsed .sb-footer { padding: 12px 0; align-items: center; }
.app-sidebar.collapsed .sb-logout { display: none; }
.app-sidebar.collapsed + .app-main { margin-left: 64px; }

/* Sidebar toggle button */
.sidebar-toggle {
    position: absolute; right: -14px; top: 50%; transform: translateY(-50%);
    width: 28px; height: 28px; border-radius: 9999px;
    background: #fff; border: 1.5px solid var(--rp-g200, #E2E8F0);
    display: flex; align-items: center; justify-content: center;
    cursor: pointer; z-index: 101; transition: all .15s;
    box-shadow: 0 1px 3px rgba(15,23,42,.08);
}
.sidebar-toggle:hover { border-color: #2563EB; color: #2563EB; background: #EFF6FF; }
.sidebar-toggle svg { width: 14px; height: 14px; color: #94A3B8; transition: transform .2s; }
.app-sidebar.collapsed .sidebar-toggle svg { transform: rotate(180deg); }
.app-topbar { background: var(--rp-white); border-bottom: 1px solid var(--rp-g200); padding: 0 28px; height: 56px; display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; z-index: 50; }
.app-content { flex: 1; padding: 24px 28px; }

/* --- 4. Sidebar --- */
.sb-logo { padding: 20px 20px 16px; border-bottom: 1px solid var(--rp-g200); }
.sb-logo-title { font-family: 'Montserrat', sans-serif; font-size: 17px; font-weight: 800; color: var(--rp-primary); display: flex; align-items: center; gap: 8px; }
.sb-logo-sub { font-size: 11px; color: var(--rp-g500); margin-top: 2px; font-weight: 500; }
.sb-nav { flex: 1; padding: 12px 10px; overflow-y: auto; }
.sb-section { margin-bottom: 16px; }
.sb-section-label { font-family: 'Montserrat', sans-serif; font-size: 9px; font-weight: 800; color: var(--rp-g400); text-transform: uppercase; letter-spacing: .8px; padding: 0 10px; margin-bottom: 6px; }
.sb-link { display: flex; align-items: center; gap: 10px; padding: 9px 10px; border-radius: 8px; font-size: 13px; font-weight: 500; color: var(--rp-g500); transition: all .12s; text-decoration: none; position: relative; }
.sb-link:hover { background: var(--rp-g100); color: var(--rp-g700); }
.sb-link.active { background: linear-gradient(135deg, var(--rp-primary), var(--rp-primary-dark)); color: #fff; box-shadow: 0 4px 10px rgba(37,99,235,.25); }
.sb-link [data-lucide] { width: 18px; height: 18px; flex-shrink: 0; }
.sb-link .sb-badge { margin-left: auto; background: var(--rp-error); color: #fff; font-size: 10px; font-weight: 800; padding: 1px 7px; border-radius: 10px; line-height: 16px; font-family: 'Montserrat', sans-serif; }
.sb-link.active .sb-badge { background: rgba(255,255,255,.25); }
.sb-footer { padding: 14px 16px; border-top: 1px solid var(--rp-g200); }
.sb-user { display: flex; align-items: center; gap: 10px; }
.sb-avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--rp-primary-soft); color: var(--rp-primary); display: flex; align-items: center; justify-content: center; font-family: 'Montserrat', sans-serif; font-weight: 800; font-size: 13px; flex-shrink: 0; }
.sb-user-info { flex: 1; min-width: 0; }
.sb-user-name { font-size: 13px; font-weight: 700; color: var(--rp-dark); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sb-user-role { font-size: 11px; color: var(--rp-g500); }
.sb-logout { display: inline-flex; align-items: center; gap: 6px; margin-top: 10px; font-size: 12px; color: var(--rp-g400); transition: color .12s; }
.sb-logout:hover { color: var(--rp-error); }

/* --- 5. Topbar --- */
.topbar-left { display: flex; align-items: center; gap: 12px; }
.topbar-title { font-family: 'Montserrat', sans-serif; font-size: 16px; font-weight: 700; color: var(--rp-dark); }
.topbar-breadcrumb { font-size: 12px; color: var(--rp-g400); display: flex; align-items: center; gap: 6px; }
.topbar-breadcrumb a { color: var(--rp-g500); }
.topbar-breadcrumb a:hover { color: var(--rp-primary); }
.topbar-right { display: flex; align-items: center; gap: 14px; }
.topbar-btn { width: 36px; height: 36px; border: 1px solid var(--rp-g200); border-radius: 8px; background: var(--rp-white); display: flex; align-items: center; justify-content: center; cursor: pointer; color: var(--rp-g500); transition: all .12s; position: relative; }
.topbar-btn:hover { border-color: var(--rp-primary); color: var(--rp-primary); background: var(--rp-primary-bg); }
.topbar-btn .notif-dot { position: absolute; top: 6px; right: 6px; width: 7px; height: 7px; background: var(--rp-error); border-radius: 50%; border: 1.5px solid #fff; }

/* --- 6. Tablas --- */
.rp-table { width: 100%; border-collapse: collapse; font-size: 12px; }
.rp-table thead th {
    background: var(--rp-g50); padding: 9px 7px;
    font-family: 'Montserrat', sans-serif; font-size: 10px; font-weight: 700;
    color: var(--rp-g500); text-transform: uppercase; letter-spacing: .6px;
    border-bottom: 1px solid var(--rp-g200); white-space: nowrap; text-align: left;
}
.rp-table tbody td { padding: 8px 7px; color: #1E293B; vertical-align: middle; font-size: 12px; max-width: 140px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.rp-table tbody tr { border-bottom: 1px solid var(--rp-g100); cursor: pointer; transition: background .12s; }
.rp-table tbody tr:nth-child(even) { background: #FAFAFA; }
.rp-table tbody tr:hover { background: var(--rp-primary-bg); }
.rp-table tbody tr.sel { background: var(--rp-primary-soft) !important; }
.rp-table .b { font-weight: 700; }
.rp-table .m { color: var(--rp-g400); }
.rp-table .rp-sortable { cursor: pointer; user-select: none; }

/* --- 7. Botones --- */
.rp-btn-primary {
    display: inline-flex; align-items: center; justify-content: center; gap: 6px;
    padding: 0 24px; height: 38px; border: none; border-radius: 8px;
    background: var(--rp-primary); color: #fff;
    font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700;
    cursor: pointer; transition: all .15s; white-space: nowrap; text-decoration: none;
}
.rp-btn-primary:hover { background: var(--rp-primary-dark); transform: translateY(-1px); box-shadow: 0 6px 14px rgba(37,99,235,.25); color: #fff; }
.rp-btn-secondary {
    display: inline-flex; align-items: center; justify-content: center; gap: 6px;
    padding: 0 20px; height: 38px; border: 1.5px solid #BFDBFE; border-radius: 8px;
    background: var(--rp-primary-bg); color: var(--rp-primary);
    font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700;
    cursor: pointer; transition: all .15s; white-space: nowrap; text-decoration: none;
}
.rp-btn-secondary:hover { background: var(--rp-primary); border-color: var(--rp-primary); color: #fff; transform: translateY(-1px); box-shadow: 0 6px 14px rgba(37,99,235,.18); }
.rp-btn-secondary.active { background: var(--rp-primary); border-color: var(--rp-primary); color: #fff; box-shadow: 0 4px 10px rgba(37,99,235,.25); }
.rp-btn-secondary.active .rp-badge { background: rgba(255,255,255,.25); color: #fff; border-color: rgba(255,255,255,.2); }
.rp-btn-secondary.active .status-dot { border: 1.5px solid rgba(255,255,255,.5); }
.rp-btn-danger { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 0 20px; height: 38px; border: 1.5px solid #FECACA; border-radius: 8px; background: #FEF2F2; color: #DC2626; font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700; cursor: pointer; transition: all .15s; white-space: nowrap; text-decoration: none; }
.rp-btn-danger:hover { background: #DC2626; border-color: #DC2626; color: #fff; box-shadow: 0 6px 14px rgba(220,38,38,.25); }
.rp-btn-success { display: inline-flex; align-items: center; justify-content: center; gap: 6px; padding: 0 20px; height: 38px; border: 1.5px solid rgba(16,185,129,.3); border-radius: 8px; background: rgba(16,185,129,.08); color: #059669; font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700; cursor: pointer; transition: all .15s; white-space: nowrap; text-decoration: none; }
.rp-btn-success:hover { background: var(--rp-success); border-color: var(--rp-success); color: #fff; transform: translateY(-1px); box-shadow: 0 6px 14px rgba(16,185,129,.25); }
.rp-btn-sm { height: 32px; padding: 0 14px; font-size: 12px; }
.rp-btn-xs { height: 26px; padding: 0 10px; font-size: 11px; border-radius: 6px; }
.rp-btn-icon { width: 38px; padding: 0; justify-content: center; }
.rp-btn-icon.rp-btn-sm { width: 32px; }

/* --- 8. Inputs --- */
.rp-input {
    padding: 8px 12px; border: 1.5px solid var(--rp-g300); border-radius: 8px;
    font-size: 13px; color: var(--rp-dark); height: 38px; font-family: 'DM Sans', sans-serif;
    background: var(--rp-white); width: 100%;
}
.rp-input:focus { outline: none; border-color: var(--rp-primary); box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.rp-input::placeholder { color: var(--rp-g400); }
select.rp-input { cursor: pointer; appearance: none; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%2394A3B8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 10px center; padding-right: 30px; }
textarea.rp-input { height: auto; min-height: 80px; resize: vertical; line-height: 1.5; }
.rp-flabel { font-family: 'Montserrat', sans-serif; font-size: 11px; font-weight: 700; color: var(--rp-g700); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 4px; display: block; }
.rp-input-group { margin-bottom: 16px; }
.rp-input[type="color"] { -webkit-appearance: none; appearance: none; width: 44px; height: 44px; border-radius: 9999px; padding: 0; cursor: pointer; overflow: hidden; box-shadow: 0 1px 3px rgba(15,23,42,.08); }
.rp-input[type="color"]::-webkit-color-swatch-wrapper { padding: 0; border-radius: 9999px; }
.rp-input[type="color"]::-webkit-color-swatch { border: none; border-radius: 9999px; }
.rp-input[type="color"]:hover { border-color: var(--rp-primary); box-shadow: 0 4px 10px rgba(37,99,235,.15); transform: scale(1.05); }

/* --- 9. Badges --- */
.rp-badge { display: inline-block; padding: 2px 8px; border-radius: 5px; font-size: 9px; font-weight: 800; letter-spacing: .3px; text-transform: uppercase; white-space: nowrap; line-height: 16px; font-family: 'Montserrat', sans-serif; }
.rp-badge-primary { border: 1.5px solid rgba(37,99,235,.3); background: rgba(37,99,235,.1); color: #2563EB; }
.rp-badge-success { border: 1.5px solid rgba(16,185,129,.3); background: rgba(16,185,129,.1); color: #059669; }
.rp-badge-warning { border: 1.5px solid rgba(245,158,11,.3); background: rgba(245,158,11,.1); color: #D97706; }
.rp-badge-error { border: 1.5px solid rgba(239,68,68,.3); background: rgba(239,68,68,.1); color: #DC2626; }
.rp-badge-neutral { border: 1.5px solid var(--rp-g200); background: var(--rp-g100); color: var(--rp-g500); }
.rp-badge-cyan { border: 1.5px solid rgba(14,165,233,.3); background: rgba(14,165,233,.1); color: #0284C7; }
.rp-badge-accent { border: 1.5px solid rgba(248,152,46,.3); background: rgba(248,152,46,.1); color: #C2710A; }

/* --- 10. Alerts --- */
.rp-alert { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-radius: 10px; margin-bottom: 12px; font-size: 12px; font-weight: 500; border: 1px solid; }
.rp-alert-info { background: #EFF6FF; border-color: #93C5FD; color: #1D4ED8; }
.rp-alert-success { background: #ECFDF5; border-color: #6EE7B7; color: #059669; }
.rp-alert-warning { background: #FFF7ED; border-color: #FDBA74; color: #C2410C; }
.rp-alert-error { background: #FEF2F2; border-color: #FCA5A5; color: #DC2626; }

/* --- 11. Panels / Cards --- */
.rp-pn { background: #fff; border: 1px solid var(--rp-g200); border-radius: 12px; overflow: hidden; margin-bottom: 16px; }
.rp-pnh { padding: 12px 16px; border-bottom: 1px solid var(--rp-g200); font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700; color: var(--rp-dark); display: flex; align-items: center; gap: 8px; }
.rp-pnb { padding: 16px; }
.rp-pnh-actions { margin-left: auto; display: flex; gap: 8px; }

/* --- 12. KPI Cards --- */
.rp-dash-kpi { background: #fff; border: 1px solid var(--rp-g200); border-radius: 12px; padding: 16px 18px; transition: all .15s; display: block; text-decoration: none; color: inherit; }
.rp-dash-kpi:hover { border-color: var(--rp-primary); box-shadow: 0 4px 12px rgba(15,23,42,.06); transform: translateY(-1px); }
.rp-dash-kpi-icon { width: 36px; height: 36px; border-radius: 9px; display: flex; align-items: center; justify-content: center; }
.rp-dash-kpi-value { font-family: 'Montserrat', sans-serif; font-size: 26px; font-weight: 800; color: var(--rp-dark); line-height: 1.1; }
.rp-dash-kpi-label { font-size: 11px; color: var(--rp-g500); text-transform: uppercase; letter-spacing: .5px; margin-top: 4px; font-weight: 600; font-family: 'Montserrat', sans-serif; }
.rp-dash-kpi-row { display: grid; gap: 14px; }
.rp-dash-kpi-row.cols-3 { grid-template-columns: repeat(3, 1fr); }
.rp-dash-kpi-row.cols-4 { grid-template-columns: repeat(4, 1fr); }
.rp-dash-kpi-row.cols-5 { grid-template-columns: repeat(5, 1fr); }
.rp-dash-kpi-row.cols-6 { grid-template-columns: repeat(6, 1fr); }
.rp-dash-kpi-trend { font-size: 11px; font-weight: 700; margin-top: 6px; display: flex; align-items: center; gap: 4px; }
.rp-dash-kpi-trend.up { color: var(--rp-success); }
.rp-dash-kpi-trend.down { color: var(--rp-error); }

/* --- 13. Tabs --- */
.rp-adm-tabs { display: flex; gap: 6px; background: #fff; padding: 6px; border-radius: 14px; border: 1px solid var(--rp-g200); overflow-x: auto; box-shadow: 0 1px 3px rgba(15,23,42,.04); }
.rp-adm-tab { padding: 12px 20px; border-radius: 10px; font-family: 'Montserrat', sans-serif; font-size: 12px; font-weight: 700; color: var(--rp-g500); text-transform: uppercase; letter-spacing: .5px; cursor: pointer; background: transparent; border: none; display: inline-flex; align-items: center; gap: 8px; text-decoration: none; transition: all .15s; white-space: nowrap; }
.rp-adm-tab:hover:not(.active) { background: var(--rp-g100); color: var(--rp-g700); }
.rp-adm-tab.active { background: linear-gradient(135deg, var(--rp-primary), var(--rp-primary-dark)); color: #fff; box-shadow: 0 4px 10px rgba(37,99,235,.25); }
.rp-adm-tab [data-lucide] { width: 14px; height: 14px; }
.rp-adm-tab.active [data-lucide] { color: #fff; }

/* --- 14. Modals --- */
.rp-modal-overlay { position: fixed; inset: 0; background: rgba(15,23,42,.55); z-index: 1000; display: flex; align-items: center; justify-content: center; opacity: 0; pointer-events: none; transition: opacity .2s; }
.rp-modal-overlay.open { opacity: 1; pointer-events: auto; }
.rp-modal { background: #fff; border-radius: 16px; box-shadow: 0 20px 60px rgba(15,23,42,.25); max-width: 620px; width: 92%; max-height: 90vh; display: flex; flex-direction: column; transform: translateY(20px); transition: transform .2s; }
.rp-modal-overlay.open .rp-modal { transform: translateY(0); }
.rp-modal-header { padding: 20px 24px; border-bottom: 1px solid var(--rp-g200); display: flex; align-items: center; justify-content: space-between; }
.rp-modal-header h3 { font-size: 18px; font-weight: 800; }
.rp-modal-close { width: 32px; height: 32px; border: none; background: none; border-radius: 8px; cursor: pointer; color: var(--rp-g400); display: flex; align-items: center; justify-content: center; transition: all .12s; }
.rp-modal-close:hover { background: var(--rp-g100); color: var(--rp-error); }
.rp-modal-body { padding: 20px 24px; flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 14px; }
.rp-modal-footer { padding: 14px 24px; border-top: 1px solid var(--rp-g200); background: var(--rp-g50); display: flex; justify-content: flex-end; gap: 10px; border-radius: 0 0 16px 16px; }

/* --- 15. Chat bubbles --- */
.chat-container { display: flex; flex-direction: column; gap: 4px; padding: 16px; overflow-y: auto; flex: 1; }
.chat-bubble-wrap { display: flex; flex-direction: column; max-width: 75%; }
.chat-bubble-wrap.customer { align-self: flex-start; }
.chat-bubble-wrap.agent, .chat-bubble-wrap.bot { align-self: flex-end; }
.chat-bubble { padding: 10px 14px; border-radius: 12px; font-size: 13px; line-height: 1.5; word-wrap: break-word; }
.chat-bubble-wrap.customer .chat-bubble { background: var(--rp-g100); color: var(--rp-dark); border-bottom-left-radius: 4px; }
.chat-bubble-wrap.agent .chat-bubble { background: var(--rp-primary); color: #fff; border-bottom-right-radius: 4px; }
.chat-bubble-wrap.bot .chat-bubble { background: var(--rp-accent); color: #fff; border-bottom-right-radius: 4px; }
.chat-bubble-wrap.system .chat-bubble { background: transparent; color: var(--rp-g400); font-size: 11px; text-align: center; max-width: 100%; }
.chat-bubble-wrap.system { align-self: center; max-width: 100%; }
.chat-bubble-wrap.internal .chat-bubble { background: #FFF7ED; border: 1px dashed var(--rp-accent); color: var(--rp-dark); }
.chat-meta { font-size: 10px; color: var(--rp-g400); margin-top: 3px; padding: 0 4px; }
.chat-bubble-wrap.agent .chat-meta, .chat-bubble-wrap.bot .chat-meta { text-align: right; }
.chat-sender { font-family: 'Montserrat', sans-serif; font-size: 10px; font-weight: 700; margin-bottom: 2px; padding: 0 4px; }
.chat-bubble-wrap.customer .chat-sender { color: var(--rp-g500); }
.chat-bubble-wrap.bot .chat-sender { color: var(--rp-accent); text-align: right; }
.chat-bubble-wrap.agent .chat-sender { color: var(--rp-primary); text-align: right; }
.chat-input-bar { padding: 12px 16px; border-top: 1px solid var(--rp-g200); background: var(--rp-white); display: flex; gap: 10px; align-items: flex-end; }
.chat-input-bar textarea { flex: 1; border: 1.5px solid var(--rp-g300); border-radius: 10px; padding: 10px 14px; font-family: 'DM Sans', sans-serif; font-size: 13px; resize: none; min-height: 42px; max-height: 120px; outline: none; }
.chat-input-bar textarea:focus { border-color: var(--rp-primary); box-shadow: 0 0 0 3px rgba(37,99,235,.12); }
.chat-date-sep { text-align: center; padding: 8px 0; font-size: 10px; font-weight: 700; color: var(--rp-g400); font-family: 'Montserrat', sans-serif; text-transform: uppercase; letter-spacing: .5px; }

/* --- 16. Ticket detail layout --- */
.app-content:has(.ticket-detail) { padding: 0; }
.ticket-detail { display: flex; height: calc(100vh - 56px); overflow: hidden; }
.ticket-chat-area { flex: 1; display: flex; flex-direction: column; border-right: 1px solid var(--rp-g200); min-width: 0; }
.ticket-sidebar { width: 340px; overflow-y: auto; background: var(--rp-white); padding: 0; }
.ticket-sidebar-section { padding: 14px 16px; border-bottom: 1px solid var(--rp-g100); }
.ticket-sidebar-section h5 { font-family: 'Montserrat', sans-serif; font-size: 10px; font-weight: 800; color: var(--rp-g400); text-transform: uppercase; letter-spacing: .6px; margin-bottom: 10px; }
.ticket-sidebar-row { display: flex; justify-content: space-between; align-items: center; padding: 4px 0; font-size: 12px; }
.ticket-sidebar-row .label { color: var(--rp-g500); }
.ticket-sidebar-row .value { font-weight: 600; color: var(--rp-dark); text-align: right; }

/* --- 17. Stats / ranking --- */
.ranking-table { width: 100%; }
.ranking-table .rank-num { width: 40px; text-align: center; font-family: 'Montserrat', sans-serif; font-weight: 800; font-size: 14px; }
.ranking-table .rank-1 { color: #f59e0b; }
.ranking-table .rank-2 { color: var(--rp-g400); }
.ranking-table .rank-3 { color: #CD7F32; }
.ranking-bar { height: 6px; border-radius: 3px; background: var(--rp-g100); overflow: hidden; }
.ranking-bar-fill { height: 100%; border-radius: 3px; background: var(--rp-primary); transition: width .3s; }

/* --- 18. Notes --- */
.note-card { background: #FFFBEB; border: 1px solid #FDE68A; border-radius: 10px; padding: 12px 14px; font-size: 12px; margin-bottom: 8px; position: relative; }
.note-card.note-internal { background: #EFF6FF; border-color: #93C5FD; }
.note-card-meta { font-size: 10px; color: var(--rp-g400); margin-top: 6px; display: flex; justify-content: space-between; }
.note-card-actions { position: absolute; top: 8px; right: 8px; display: flex; gap: 4px; opacity: 0; transition: opacity .12s; }
.note-card:hover .note-card-actions { opacity: 1; }

/* --- 19. Filters bar --- */
.filters-bar { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.filters-bar .rp-input { width: auto; min-width: 160px; }
.filters-bar .rp-input-search { min-width: 240px; padding-left: 36px; background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2394A3B8' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Ccircle cx='11' cy='11' r='8'/%3E%3Cpath d='m21 21-4.3-4.3'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: 10px center; }

/* --- 20. Permissions / Tags --- */
.tag-chip { display: inline-flex; align-items: center; gap: 4px; padding: 3px 10px; border-radius: 6px; font-size: 10px; font-weight: 700; font-family: 'Montserrat', sans-serif; }
.tag-chip-remove { cursor: pointer; opacity: .6; transition: opacity .12s; }
.tag-chip-remove:hover { opacity: 1; }
.perm-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px; }
.perm-item { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border: 1px solid var(--rp-g200); border-radius: 8px; font-size: 12px; cursor: pointer; transition: all .12s; }
.perm-item:hover { border-color: var(--rp-primary); background: var(--rp-primary-bg); }
.perm-item.active { border-color: var(--rp-primary); background: var(--rp-primary-soft); }
.perm-item input[type="checkbox"] { accent-color: var(--rp-primary); }

/* --- 21. Priority indicators --- */
.priority-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.priority-low { background: var(--rp-g400); }
.priority-normal { background: var(--rp-primary); }
.priority-high { background: var(--rp-warning); }
.priority-urgent { background: var(--rp-error); animation: pulse-urgent 1.5s ease-in-out infinite; }
@keyframes pulse-urgent { 0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(239,68,68,.4); } 50% { opacity: .8; box-shadow: 0 0 0 4px rgba(239,68,68,0); } }

/* --- 22. Status indicators --- */
.status-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.status-open { background: var(--rp-primary); }
.status-bot_handling { background: var(--rp-accent); }
.status-waiting_agent { background: var(--rp-warning); animation: pulse-urgent 1.5s ease-in-out infinite; }
.status-in_progress { background: var(--rp-secondary); }
.status-resolved { background: var(--rp-success); }
.status-closed { background: var(--rp-g400); }

/* --- 23. Empty state --- */
.empty-state { padding: 60px 40px; text-align: center; }
.empty-state-icon { margin-bottom: 16px; color: var(--rp-g300); }
.empty-state h3 { font-size: 18px; margin-bottom: 8px; }
.empty-state p { color: var(--rp-g500); font-size: 14px; max-width: 400px; margin: 0 auto; }

/* --- 24. Utility --- */
.flex { display: flex; }
.flex-center { display: flex; align-items: center; }
.flex-between { display: flex; align-items: center; justify-content: space-between; }
.gap-6 { gap: 6px; }
.gap-8 { gap: 8px; }
.gap-10 { gap: 10px; }
.gap-12 { gap: 12px; }
.gap-16 { gap: 16px; }
.gap-20 { gap: 20px; }
.mt-8 { margin-top: 8px; }
.mt-16 { margin-top: 16px; }
.mt-24 { margin-top: 24px; }
.mb-8 { margin-bottom: 8px; }
.mb-16 { margin-bottom: 16px; }
.mb-24 { margin-bottom: 24px; }
.ml-auto { margin-left: auto; }
.text-right { text-align: right; }
.text-center { text-align: center; }
.text-muted { color: var(--rp-g500); }
.text-sm { font-size: 12px; }
.text-xs { font-size: 11px; }
.fw-700 { font-weight: 700; }
.w-full { width: 100%; }
.truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* --- 25. Responsive --- */
@media (max-width: 1024px) {
    .app-sidebar { transform: translateX(-100%); }
    .app-sidebar.open { transform: translateX(0); }
    .app-main { margin-left: 0; }
    .rp-dash-kpi-row.cols-5, .rp-dash-kpi-row.cols-6 { grid-template-columns: repeat(3, 1fr); }
    .ticket-detail { flex-direction: column; }
    .ticket-sidebar { width: 100%; max-height: 40vh; }
}
@media (max-width: 768px) {
    .rp-dash-kpi-row.cols-3, .rp-dash-kpi-row.cols-4 { grid-template-columns: repeat(2, 1fr); }
    .filters-bar { flex-direction: column; }
    .filters-bar .rp-input { width: 100%; min-width: 0; }
}

/* --- 26. Flatpickr Rompoda overrides --- */
.flatpickr-calendar { border-radius: 12px !important; box-shadow: 0 10px 25px rgba(15,23,42,.12) !important; border: 1px solid var(--rp-g200) !important; font-family: 'DM Sans', sans-serif !important; }
.flatpickr-months .flatpickr-month { background: var(--rp-g50) !important; border-radius: 12px 12px 0 0 !important; }
.flatpickr-current-month { font-family: 'Montserrat', sans-serif !important; font-weight: 700 !important; font-size: 14px !important; }
.flatpickr-day { border-radius: 6px !important; font-family: 'DM Sans', sans-serif !important; font-size: 12px !important; }
.flatpickr-day.selected, .flatpickr-day.startRange, .flatpickr-day.endRange { background: var(--rp-primary) !important; border-color: var(--rp-primary) !important; }
.flatpickr-day.inRange { background: var(--rp-primary-bg) !important; border-color: var(--rp-primary-bg) !important; box-shadow: -5px 0 0 var(--rp-primary-bg), 5px 0 0 var(--rp-primary-bg) !important; }
.flatpickr-day.today:not(.selected) { border-color: var(--rp-primary) !important; }
.flatpickr-day:hover { background: var(--rp-primary-soft) !important; border-color: var(--rp-primary-soft) !important; }
span.flatpickr-weekday { font-family: 'Montserrat', sans-serif !important; font-size: 10px !important; font-weight: 600 !important; color: var(--rp-g400) !important; }

/* --- 27. Notifications drop-down (T21 v3) --- */
.rp-notif-wrap { position: relative; }
.rp-notif-dropdown {
    position: absolute; top: calc(100% + 10px); right: 0;
    width: 360px; max-width: calc(100vw - 32px);
    background: var(--rp-white); border: 1px solid var(--rp-g200); border-radius: 12px;
    box-shadow: 0 12px 40px rgba(15,23,42,.18);
    z-index: 250; overflow: hidden;
    display: flex; flex-direction: column;
    max-height: 480px;
    animation: rp-notif-pop .18s cubic-bezier(.34,1.56,.64,1);
}
@keyframes rp-notif-pop { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: translateY(0); } }
.rp-notif-dropdown[hidden] { display: none; }
.rp-notif-dropdown::before {
    content: ''; position: absolute; top: -6px; right: 14px;
    width: 12px; height: 12px; background: var(--rp-white);
    border-top: 1px solid var(--rp-g200); border-left: 1px solid var(--rp-g200);
    transform: rotate(45deg);
}
.rp-notif-dropdown-head {
    display: flex; align-items: center; justify-content: space-between;
    padding: 12px 16px; border-bottom: 1px solid var(--rp-g100);
    background: var(--rp-white); position: relative; z-index: 1;
}
.rp-notif-dropdown-title { font-family: 'Montserrat', sans-serif; font-size: 13px; font-weight: 700; color: var(--rp-dark); }
.rp-notif-mark-all {
    border: none; background: none; cursor: pointer;
    color: var(--rp-primary); font-family: 'Montserrat', sans-serif; font-size: 11px; font-weight: 700;
    padding: 4px 8px; border-radius: 6px; transition: background .12s;
}
.rp-notif-mark-all:hover { background: var(--rp-primary-bg); }
.rp-notif-dropdown-body { flex: 1; overflow-y: auto; }
.rp-notif-dropdown-foot {
    padding: 8px 16px; border-top: 1px solid var(--rp-g100);
    text-align: center; background: var(--rp-g50);
}
.rp-notif-dropdown-foot a { font-family: 'Montserrat', sans-serif; font-size: 11px; font-weight: 700; color: var(--rp-primary); }

.rp-notif-item {
    display: flex; gap: 10px; padding: 10px 14px;
    border-bottom: 1px solid var(--rp-g100); cursor: pointer;
    text-decoration: none; color: inherit;
    transition: background .12s;
    position: relative;
}
.rp-notif-item:last-child { border-bottom: none; }
.rp-notif-item:hover { background: var(--rp-g50); }
.rp-notif-item.is-unread { background: var(--rp-primary-bg); }
.rp-notif-item.is-unread::after {
    content: ''; position: absolute; right: 10px; top: 50%; transform: translateY(-50%);
    width: 6px; height: 6px; border-radius: 50%; background: var(--rp-primary);
}
.rp-notif-icon {
    width: 30px; height: 30px; border-radius: 8px;
    display: flex; align-items: center; justify-content: center; flex-shrink: 0;
}
.rp-notif-content { flex: 1; min-width: 0; padding-right: 10px; }
.rp-notif-title { font-size: 12px; font-weight: 700; color: var(--rp-dark); line-height: 1.35; font-family: 'Montserrat', sans-serif; }
.rp-notif-body { font-size: 11px; color: var(--rp-g500); margin-top: 2px; line-height: 1.4; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.rp-notif-time { font-size: 10px; color: var(--rp-g400); margin-top: 3px; font-weight: 500; }

.rp-notif-empty { padding: 40px 20px; text-align: center; color: var(--rp-g400); }
.rp-notif-empty i { margin-bottom: 8px; }
.rp-notif-empty p { font-size: 12px; margin-top: 4px; }

/* --- T21 Bug 3: marcador de sesión cerrada/reconectada en historial --- */
.rp-session-marker {
    display: flex; align-items: center; justify-content: center;
    margin: 14px 0; gap: 10px;
    font-family: 'DM Sans', sans-serif; font-size: 11px; color: var(--rp-g400);
    text-align: center;
    position: relative;
}
.rp-session-marker::before, .rp-session-marker::after {
    content: ''; flex: 1; max-width: 80px;
    height: 1px; background: var(--rp-g200);
}
.rp-session-marker .rp-session-marker-chip {
    display: inline-flex; align-items: center; gap: 6px;
    padding: 3px 10px; border-radius: 9999px;
    background: var(--rp-g100); color: var(--rp-g500);
    font-weight: 500; white-space: nowrap;
}
.rp-session-marker--reopened .rp-session-marker-chip {
    background: rgba(16,185,129,.08); color: #059669;
}

/* --- 28. Search results --- */
.search-result { display: flex; align-items: center; gap: 12px; padding: 10px 20px; cursor: pointer; transition: background .1s; text-decoration: none; color: inherit; }
.search-result:hover { background: var(--rp-primary-bg); }
.search-result-icon { width: 34px; height: 34px; border-radius: 8px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.search-result-info { flex: 1; min-width: 0; }
.search-result-title { font-size: 13px; font-weight: 600; color: var(--rp-dark); }
.search-result-title mark { background: rgba(37,99,235,.15); color: var(--rp-primary); border-radius: 2px; padding: 0 2px; }
.search-result-sub { font-size: 11px; color: var(--rp-g500); margin-top: 1px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.search-result-meta { font-size: 10px; color: var(--rp-g400); flex-shrink: 0; text-align: right; }
.search-section { padding: 8px 20px 4px; font-family: 'Montserrat', sans-serif; font-size: 9px; font-weight: 800; color: var(--rp-g400); text-transform: uppercase; letter-spacing: .6px; }

/* --- 29. Pinned tickets --- */
.pin-btn { display: inline-flex; align-items: center; justify-content: center; width: 28px; height: 28px; border: none; background: none; border-radius: 6px; cursor: pointer; color: var(--rp-g400); transition: all .12s; }
.pin-btn:hover { background: var(--rp-g100); color: var(--rp-accent); }
.pin-btn.pinned { color: var(--rp-accent); }
.pin-btn.pinned:hover { color: var(--rp-error); }
.rp-table tbody tr.pinned-row { background: #FFFBEB; border-left: 3px solid var(--rp-accent); }
.rp-table tbody tr.pinned-row:hover { background: #FFF7ED; }

/* --- 30. Toggle switch (iOS style) --- */
.rp-toggle-switch { position: relative; display: inline-block; width: 36px; height: 20px; flex-shrink: 0; }
.rp-toggle-switch input { opacity: 0; width: 0; height: 0; }
.rp-toggle-slider { position: absolute; cursor: pointer; inset: 0; background: var(--rp-g300); border-radius: 20px; transition: background .2s; }
.rp-toggle-slider::before { content: ''; position: absolute; width: 16px; height: 16px; left: 2px; bottom: 2px; background: #fff; border-radius: 50%; transition: transform .2s; box-shadow: 0 1px 3px rgba(15,23,42,.15); }
.rp-toggle-switch input:checked + .rp-toggle-slider { background: var(--rp-primary); }
.rp-toggle-switch input:checked + .rp-toggle-slider::before { transform: translateX(16px); }

/* --- 31. Export floating menu --- */
.export-wrap { position: relative; display: inline-flex; }
.export-menu { position: absolute; top: calc(100% + 8px); right: 0; display: flex; flex-direction: column; align-items: flex-end; gap: 6px; pointer-events: none; z-index: 50; }
.export-menu.open { pointer-events: auto; }
.export-menu-item { display: inline-flex; align-items: center; gap: 8px; padding: 8px 16px; background: rgba(15,23,42,.88); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px); color: #fff; border: none; border-radius: 10px; font-family: 'Montserrat', sans-serif; font-size: 12px; font-weight: 700; cursor: pointer; white-space: nowrap; box-shadow: 0 4px 20px rgba(15,23,42,.25); opacity: 0; transform: translateY(-8px) translateX(8px); filter: blur(8px); transition: all .3s cubic-bezier(.4,0,.2,1); pointer-events: none; }
.export-menu.open .export-menu-item { opacity: 1; transform: translateY(0) translateX(0); filter: blur(0); pointer-events: auto; }
.export-menu.open .export-menu-item:nth-child(1) { transition-delay: .05s; }
.export-menu.open .export-menu-item:nth-child(2) { transition-delay: .1s; }
.export-menu.open .export-menu-item:nth-child(3) { transition-delay: .15s; }
.export-menu-item:hover { background: rgba(15,23,42,.95); transform: translateY(-1px) !important; box-shadow: 0 6px 24px rgba(15,23,42,.35); }
.export-menu-item [data-lucide] { width: 14px; height: 14px; }
.export-menu-item .export-icon-pdf { color: #EF4444; }
.export-menu-item .export-icon-csv { color: #10B981; }
.export-menu-item .export-icon-xls { color: #2563EB; }
.export-toggle-icon { transition: transform .3s cubic-bezier(.4,0,.2,1); }
.export-wrap.open .export-toggle-icon { transform: rotate(45deg); }

/* ========================================================================
   TOPBAR · GLOBAL SEARCH TRIGGER (⌘K)
   ========================================================================
   Reemplaza el botón pequeño 36×36 por un fake-input que muestra
   icono + placeholder + atajo de teclado. Click o Cmd+K abre overlay.
*/
.topbar-search-trigger {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    height: 36px;
    padding: 0 6px 0 12px;
    background: var(--rp-g50, #F8FAFC);
    border: 1.5px solid var(--rp-g200, #E2E8F0);
    border-radius: 8px;
    color: var(--rp-g500, #64748B);
    font-family: 'DM Sans', system-ui, sans-serif;
    font-size: 13px;
    line-height: 1;
    cursor: pointer;
    transition: border-color .18s ease, background .18s ease, color .18s ease, box-shadow .18s ease;
    width: 240px;
    text-align: left;
    user-select: none;
}
.topbar-search-trigger:hover {
    border-color: var(--rp-primary, #2563EB);
    background: var(--rp-white, #fff);
    color: var(--rp-g700, #334155);
    box-shadow: 0 2px 6px rgba(15,23,42,.05);
}
.topbar-search-trigger:focus-visible {
    outline: none;
    border-color: var(--rp-primary, #2563EB);
    box-shadow: 0 0 0 3px rgba(37,99,235,.15);
}
.topbar-search-trigger__icon {
    width: 16px; height: 16px;
    flex-shrink: 0;
    color: var(--rp-g400, #94A3B8);
}
.topbar-search-trigger:hover .topbar-search-trigger__icon {
    color: var(--rp-primary, #2563EB);
}
.topbar-search-trigger__placeholder {
    flex: 1 1 auto;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.topbar-search-trigger__kbd {
    display: inline-flex;
    align-items: center;
    gap: 2px;
    flex-shrink: 0;
    margin-left: auto;
}
.topbar-search-trigger__kbd kbd {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    height: 22px;
    min-width: 18px;
    padding: 0 4px;
    background: var(--rp-white, #fff);
    border: 1px solid var(--rp-g200, #E2E8F0);
    border-bottom-width: 2px;
    border-radius: 4px;
    color: var(--rp-g500, #64748B);
    font-family: 'Montserrat', system-ui, sans-serif;
    font-size: 11px;
    font-weight: 600;
    line-height: 1;
}

/* En pantallas pequeñas (≤ 768px) reducir el trigger a sólo icono */
@media (max-width: 768px) {
    .topbar-search-trigger {
        width: 36px;
        padding: 0;
        justify-content: center;
        gap: 0;
    }
    .topbar-search-trigger__placeholder,
    .topbar-search-trigger__kbd {
        display: none;
    }
}

/* ========================================================================
   GLOBAL SEARCH · KEYBOARD-NAVIGABLE RESULTS
   ======================================================================== */
.search-result-item.is-active {
    background: var(--rp-primary-bg, #EFF6FF) !important;
    box-shadow: inset 3px 0 0 var(--rp-primary, #2563EB);
}
.search-result-item.is-active .search-result-item__title {
    color: var(--rp-primary, #2563EB);
}

/* Footer del overlay con hints de teclado */
.rp-search-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 14px;
    padding: 10px 18px;
    border-top: 1px solid var(--rp-g100, #F1F5F9);
    background: var(--rp-g50, #F8FAFC);
    color: var(--rp-g500, #64748B);
    font-family: 'DM Sans', system-ui, sans-serif;
    font-size: 11px;
    border-bottom-left-radius: 12px;
    border-bottom-right-radius: 12px;
}
.rp-search-footer__hint {
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.rp-search-footer__hint kbd {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    height: 18px;
    min-width: 18px;
    padding: 0 4px;
    background: var(--rp-white, #fff);
    border: 1px solid var(--rp-g200, #E2E8F0);
    border-bottom-width: 2px;
    border-radius: 3px;
    font-family: 'Montserrat', system-ui, sans-serif;
    font-size: 10px;
    font-weight: 600;
    color: var(--rp-g700, #334155);
    line-height: 1;
}

/* ========================================================================
   CHAT BUBBLE · MARKDOWN RENDER (bot + agent)
   ======================================================================== */
.chat-bubble p { margin: 0 0 6px 0; line-height: 1.5; }
.chat-bubble p:last-child { margin-bottom: 0; }
.chat-bubble strong { font-weight: 700; }
.chat-bubble em { font-style: italic; }
.chat-bubble ul,
.chat-bubble ol {
    margin: 6px 0;
    padding-left: 18px;
    display: flex;
    flex-direction: column;
    gap: 2px;
}
.chat-bubble li { line-height: 1.5; margin: 0; }
.rp-md-link {
    color: inherit;
    text-decoration: underline;
    text-underline-offset: 2px;
    font-weight: 500;
    word-break: break-word;
}
.rp-md-link:hover { text-decoration-thickness: 1.5px; }

/* Cliente: bubble gris, link primary */
.chat-bubble-wrap.customer .rp-md-link { color: var(--rp-primary); }
.chat-bubble-wrap.customer .rp-md-link:hover { color: var(--rp-primary-dark); }

/* Agent + bot: bubble color, link blanco con underline más suave */
.chat-bubble-wrap.agent .rp-md-link,
.chat-bubble-wrap.bot .rp-md-link {
    color: #fff;
    text-decoration-color: rgba(255,255,255,.65);
}
.chat-bubble-wrap.agent .rp-md-link:hover,
.chat-bubble-wrap.bot .rp-md-link:hover {
    color: #fff;
    text-decoration-color: #fff;
}

/* Referencia de pedido — chip */
.rp-md-link--order {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 1px 8px;
    border-radius: 6px;
    background: rgba(37,99,235,.12);
    color: var(--rp-primary) !important;
    font-family: 'Montserrat', system-ui, sans-serif;
    font-weight: 600;
    font-size: .92em;
    letter-spacing: .3px;
    text-decoration: none !important;
    transition: background .15s ease, transform .15s ease;
}
.rp-md-link--order:hover {
    background: rgba(37,99,235,.20);
    transform: translateY(-1px);
    text-decoration: none !important;
}
.rp-md-link--order .rp-md-link__icon {
    font-size: .9em;
    opacity: .75;
    line-height: 1;
}
.chat-bubble-wrap.agent .rp-md-link--order,
.chat-bubble-wrap.bot .rp-md-link--order {
    background: rgba(255,255,255,.22);
    color: #fff !important;
}
.chat-bubble-wrap.agent .rp-md-link--order:hover,
.chat-bubble-wrap.bot .rp-md-link--order:hover {
    background: rgba(255,255,255,.32);
}

/* ========================================================================
   SKELETON LOADER · Filas grises animadas en /tickets mientras carga AJAX
   Evita pestañeo al actualizar la página (Pau req 2026-05-07).
   ======================================================================== */
.rp-skel-row td {
    padding: 14px 12px !important;
    vertical-align: middle;
}
.rp-skel-bar,
.rp-skel-dot {
    display: inline-block;
    background: linear-gradient(90deg, var(--rp-g100, #F1F5F9) 0%, var(--rp-g200, #E2E8F0) 50%, var(--rp-g100, #F1F5F9) 100%);
    background-size: 200% 100%;
    animation: rp-skel-shimmer 1.4s infinite linear;
    border-radius: 4px;
}
.rp-skel-bar { height: 10px; }
.rp-skel-bar--sm { height: 8px; }
.rp-skel-dot {
    width: 7px; height: 7px;
    border-radius: 50%;
}
@keyframes rp-skel-shimmer {
    0%   { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* Cuando el JS pinta las filas reales, sustituye <tbody> entero,
   por lo que .rp-skel-row desaparece. Sin transition para evitar fade
   raro entre skeleton y fila real. */

/* ========================================================================
   MENTION POPUP · Autocomplete dinámico en el textarea del agente
   Pau req 2026-05-07 — entrada 22 de WORKING-LOGIC.md
   ------------------------------------------------------------------------
   El agente teclea `<pedido>`, `<producto>` o `<pagina>` en el textarea
   y aparece un popup anclado al cursor con sugerencias filtradas. Al
   seleccionar, el JS reemplaza el tag por un markdown link `[t](url)`.
   ======================================================================== */
.rp-mention-popup {
    position: absolute;
    background: var(--rp-white, #FFFFFF);
    border: 1px solid var(--rp-g200, #E2E8F0);
    border-radius: 10px;
    box-shadow: 0 10px 15px rgba(15,23,42,.08), 0 4px 6px rgba(15,23,42,.04);
    max-height: 280px;
    overflow-y: auto;
    z-index: 100;
    min-width: 320px;
    padding: 4px 0;
    display: none;
}
.rp-mention-popup__header {
    padding: 6px 12px 4px;
    font-family: 'Montserrat', system-ui, sans-serif;
    font-weight: 700;
    font-size: 10px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--rp-g500, #64748B);
    border-bottom: 1px solid var(--rp-g100, #F1F5F9);
    margin-bottom: 4px;
}
.rp-mention-popup__empty {
    padding: 12px;
    text-align: center;
    font-family: 'DM Sans', system-ui, sans-serif;
    font-size: 12px;
    color: var(--rp-g500, #64748B);
}
.rp-mention-item {
    padding: 8px 12px;
    cursor: pointer;
    border-radius: 6px;
    margin: 0 4px;
    font-family: 'DM Sans', system-ui, sans-serif;
    font-size: 13px;
    transition: background 120ms ease;
}
.rp-mention-item.is-active,
.rp-mention-item:hover {
    background: var(--rp-primary-bg, #EFF6FF);
}
.rp-mention-item__title {
    font-weight: 600;
    color: var(--rp-dark, #0F172A);
    line-height: 1.3;
}
.rp-mention-item__sub {
    font-size: 11px;
    color: var(--rp-g500, #64748B);
    margin-top: 2px;
    line-height: 1.3;
}

/* Chip preview en lista de mensajes ya enviados (panel agente). El
   markdown `[t](url)` se renderiza por defecto como <a> en bridge.js;
   en el panel admin el chat-feed también lo procesa. Estos estilos
   sólo aplican al panel admin del chat backend. */
.chat-feed a[href^="http"] {
    color: var(--rp-primary, #2563EB);
    font-weight: 600;
    text-decoration: underline;
    text-decoration-color: rgba(37,99,235,.4);
    text-underline-offset: 2px;
}
.chat-feed a[href^="http"]:hover {
    color: var(--rp-primary-dark, #1D4ED8);
    text-decoration-color: rgba(29,78,216,.7);
}

/* ========================================================================
   MENCIONES — input de búsqueda dentro del popup (Pau req 2026-05-07)
   Se añade después del header y antes de la lista de resultados, así el
   agente puede teclear sin volver al textarea principal.
   ======================================================================== */
.rp-mention-popup__search {
    padding: 8px 10px 6px;
    border-bottom: 1px solid var(--rp-g100, #F1F5F9);
}
.rp-mention-search-input {
    width: 100%;
    height: 30px;
    padding: 0 10px;
    border: 1px solid var(--rp-g200, #E2E8F0);
    border-radius: 6px;
    background: var(--rp-g50, #F8FAFC);
    font-family: 'DM Sans', system-ui, sans-serif;
    font-size: 12.5px;
    color: var(--rp-g700, #334155);
    outline: none;
    transition: border-color .15s ease, background .15s ease;
}
.rp-mention-search-input:focus {
    border-color: var(--rp-primary, #2563EB);
    background: #fff;
    box-shadow: 0 0 0 3px rgba(37,99,235,.10);
}
.rp-mention-search-input::placeholder {
    color: var(--rp-g400, #94A3B8);
}
.rp-mention-popup__list {
    max-height: 240px;
    overflow-y: auto;
    padding: 4px 0;
}